Frequently Asked Questions
Choosing the right partner is key in the event planning process. To assist in making an informed choice, we’ve put together a comprehensive list of frequently asked questions.
This list covers a wide range of topics, ranging from the planning stage, cost and payment terms, logistics and support. These FAQs will help you understand the essential considerations for selecting the ideal partner when planning an event.
What event hire services does Creative Hire offer?
Creative Hire specialises in exhibition and event builds for organisers, agencies and exhibitors across Australia’s leading venues. From full show builds and national pavilions, to feature areas, exhibitor booths and pre-designed space-only stands, we design and deliver environments that drive engagement, traffic flow and commercial results.
We understand the operational complexity of tradeshows and events and the importance of creating environments that support content delivery, delegate flow, networking and brand engagement. Creative Hire is a trusted delivery partner for conferences and business events across Australia’s leading convention centres and venues.
World Congress delivery demands precision and certainty. We manage complex builds through a highly structured delivery process from coordinating plenary environments, exhibition halls, sponsor villages, partner showcases and networking precincts under a single integrated production framework.
Our hire range is designed to integrate seamlessly into exhibition and event builds – providing flexibility, consistency and presentation certainty on site. Creative Hire offers a comprehensive range of product hire solutions for events, exhibitions and conferences of every scale.
What types of events does Creative Hire specialise in?
Creative Hire specialises in exhibitions, tradeshows, conferences, corporate events, trade shows, and large-scale business events across Australia’s leading venues and convention centres. We work with PCOs, organisers, agencies, and exhibitors to deliver exhibition stands, feature areas, national pavilions, sponsor spaces, and networking environments designed to drive engagement, traffic flow, and commercial results.
We understand the operational complexity of live events and create environments that support content delivery, delegate movement, networking, and brand interaction. From global congresses and conferences to brand activations and corporate functions, Creative Hire provides structured, end-to-end delivery with flexible hire solutions that integrate seamlessly into custom builds or operate as standalone event environments.
Why choose Creative Hire?
With extensive in-house capability across design, production, project management, graphics, transport and installation, we provide certainty at every stage of delivery. Our modular, reusable systems maximise creative impact while improving efficiency, sustainability and budget outcomes.
Is Creative Hire a full-service partner?
For over 12 years, our team has worked alongside Australia’s leading exhibition, conference and event venues, as well as major retail precincts nationwide. From initial brief, through to design, graphics and installation, we take care of all the details, leaving you to focus on your clients.
What makes us different?
We know what it takes. With over 12 years experience, our team knows what it takes to run a great event. It’s in the details, thinking through every floor plan, venue and bump-in schedule. We ensure we are across every element, so that you can focus on your brand and making the most of your event experience. That’s why so many brands, agencies and event organisers trust us to deliver.
Where will my job be produced?
Creative Hire produces locally from their Sydney and Melbourne locations. With over 10,000 sqm of production and storage facilities, we design and produce everything in house. For our clients this means a faster turnaround time and better quality control.
We also offer a test assembly service, so you are able to view your display prior to it being installed at a venue.
What is the process?
Step 1: Understanding Your Objectives.
We begin to understand your objectives and budget from our initial conversations. By providing comprehensive details, we can offer you the most accurate cost and lead time estimate.
Step 2: Developing your Design.
We will work closely with you to conceptualise your floorplan and feature areas which may include archways, registration desks and networking areas. If your event allows, we will also incorporate plenary and theatre sessions. Our aim is to design a floor plan that seamlessly integrates with the venue, ensuring smooth event flow, efficient breakout areas, and clear traffic zones. From an operational standpoint, we ensure compliance with all regulations which can include fire and occupational health and safety requirements, while also providing access to operational areas and power sources. Rest assured, once the floor plan is finalised, it will meet all venue regulations.
Step 3: Finalising the Packages
Upon approval, we will refine the sponsorship packages offered to your exhibitors at each level of sponsorship. Additionally, we will create exhibitor kits to be distributed, featuring optional upgrades such as graphics, AV equipment, lighting, flooring and furniture. To ensure satisfaction, we provide a ‘Test Assemble’ service for your review before dispatch and installation.
Step 4: Managing Your Delivery & Install
Our dedicated installations team will oversee the build, ensuring a safe and event-ready installation process. Following completion, we will facilitate a dedicated hand-over session between your team and the venue to ensure thorough understanding of your display and its functionality. Rest assured, everything will be in working order for a seamless event experience.
Step 5: Providing Your Support
Our onsite event team will offer initial support to exhibitors and organisers as the show commences, ready to address any arising issues promptly. Throughout the start of the event, they remain on call to ensure a smooth experience for all involved. Additionally, post-event, we conduct a thorough debriefing session.
What is the ideal timeline for planning a tradeshow or exhibition stand?
9-12months out
Start the internal planning process and prepare your brief outline.
6-9months out
Once you’ve determined your floor plan and essentials for the event, get in touch with our team to discuss your brief and we can start the planning process with you. Don’t worry if it’s a full brief or not, we’re dedicated to sharing our expertise and imaginative solutions with you for a successful outcome.
1-6months out
We will be busy planning the smaller details of the show and making sure everything is running to schedule. And even if you’re in the later stages of planning, we’re here to assist every step of the way.
What is the damage waiver? Is it refundable, and is it compulsory?
The damage waiver is a compulsory 8.5% fee applied to all hires. It is non-refundable and covers costs associated with the general wear and tear of equipment during standard use.
What does cartage and placement include?
When booking with Creative Hire, cartage and placement covers all onsite services required for your hire, including delivery, collection, installation, dismantling, and labour.
Is there a surcharge for credit card payments?
Yes — all credit card payments incur a processing fee of 2.5% for Visa and Mastercard and 3.5% for American Express.
When do we need to provide our artwork?
Complete artwork is required 4 weeks before the event. To ensure a smooth production process, all print-ready artwork must be supplied by the specified artwork deadline outlined in your event schedule which is typically 4 weeks before the event. Submitting artwork on time allows our team to prepare, produce, and install your materials without delays.
Please note that files received after the due date may incur rush fees and could impact production timelines. If you’re unsure of your deadline or need assistance preparing your artwork, your Account Manager is available to help.
Do I need to provide specific floorplan, or can you create for me?
Yes, you can provide your own. However, if you don’t have one, Creative Hire can step in with our expertise in crafting successful floorplans. With our extensive experience working across various venues, we possess a deep understanding of optimal event setups, sponsor exposure levels, traffic flow dynamics, and strategic placement of feature areas and plenaries.
Can I just wait and see if I need that (item/extra chairs, signage) and I’ll just call you on the day?
No. To guarantee that your event needs are met and to optimise your stand experience, it’s crucial to confirm your requirements as early as possible. Last-minute bookings are contingent upon stock availability and may incur additional charges for labour and delivery. Therefore, securing your arrangements in advance ensures a seamless and cost-effective process.
Can you recommend a venue to suit my event?
We’re pleased to offer recommendations for a variety of venues that align with your event needs.
Do you sell any of your products?
No they are only for hire.
What shell schemes do you offer?
For a comprehensive understanding of shell schemes, how they are utilised and our offerings, please read our article ‘Shell Schemes’.
What options do you have for my price point?
Designed with Exhibitors and Organisers in mind, we’re proud to introduce the future of hassle-free exhibition planning! With our innovative new Stand Upgrade Packages, we’re revolutionising the way you approach custom stand spaces at your next exhibition. Say goodbye to the complexities of piecing together individual elements and say hello to streamlined, all-inclusive solutions tailored to suit your brand and tradeshow’s unique needs.
Whether you’re showcasing products, hosting workshops, or aiming for an elevated custom space offering, our hire packages have you covered.
Ready to experience the convenience firsthand? You can download our new brochure to get more details on pricing and inclusions but first let’s define what an exhibition stand upgrade package involves and the benefits of opting for a custom space over a traditional shell scheme booth.
Can you work within our specific budget?
Yes. During the briefing process, we will discuss what is achievable within your budget parameters.
If we determine that a custom design is outside your budget then we can also offer a solution from our Exhibition Premium Hire range which is not only visually appealing but also affordable price points.
What is the damage waiver? Is it refundable, and is it compulsory?
The damage waiver is a compulsory 8.5% fee applied to all hires. It is non-refundable and covers costs associated with the general wear and tear of equipment during standard use.
Is there a surcharge for credit card payments?
Yes — all credit card payments incur a processing fee of 2.5% for Visa and Mastercard and 3.5% for American Express.
Do I have a dedicated project manager?
Absolutely. Your event will be supported by a dedicated team comprising of an account manager, account coordinator, and project manager, ensuring comprehensive assistance and seamless coordination throughout the process.
Why is Creative Hire the right partner for our next event?
Selecting the right partner for your event is paramount to its success. With Creative Hire, you’re not just getting a service provider; you’re gaining a dedicated team committed to understanding your objectives, managing seamless delivery and installation, and providing ongoing support.
From crafting bespoke floorplans to offering tailored sponsorship packages, we’re here to ensure your event exceeds expectations. With our wealth of experience, attention to detail, and commitment to excellence, Creative Hire is your trusted partner in creating unforgettable event experiences.